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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nestor Maldonado

August 14, 2025

5  out of  5
rating by Nestor Maldonado
"Todo excelente, Claro y satisfecho con la interacción con la Señora Elena F .. muy Agradecido con todo…"
We responded:
"Gracias, Nestor, por sus amables palabras y la calificación de 5 estrellas. Nos alegra saber que Elena pudo brindarle una atención clara y satisfactoria, y agradecemos su confianza en nuestro equipo. "
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Michael Beck

August 6, 2025

5  out of  5
rating by Michael Beck
"Elicia and Brianca were a tremendous help answering my questions about adding my teenage driver on my car insurance. Thanks for your knowledge and patience."
We responded:
"Thank you for your review, Michael! We’re so glad Elicia and Brianca were able to assist you with knowledge and patience. Adding a teen driver can bring a lot of questions, and we’re happy they made the process easier for you! - Heather "
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Paul Zakhary

July 29, 2025

1  out of  5
rating by Paul Zakhary
"This office, for years, has provided the highest level of customer service I could have asked for. Recently new personnel has taken over and the service has been atrocious. In the beginning of July I requested a policy change. In late July I noticed the policy change I requested was not done as my auto draft did not reflect the rate change. For over three weeks I drove a vehicle without being properly insured. Dropping people's names in a bad review is not worth it, I only want to state that if a customer has this bad of an experience maybe the person who's name is on the building should reach out to apologize? Am I crazy for thinking that? I decided to transfer out of this office and still never heard from the agent. I hope something like this never happens to a client of there's."
We responded:
"Mr. Zakhary, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and for any inconvenience it may have caused. Providing exceptional customer service has always been our top priority, and we regret that we fell short of your expectations during your recent interactions with our office. We understand how important it is to have policy changes processed promptly and accurately. We have tried to reach out to you this afternoon and have been unsuccessful reaching you. Please feel free to call the office at 352-394-6933 if you'd like to discuss the matter further. "
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adrianna Brosious

July 29, 2025

5  out of  5
rating by adrianna Brosious
"This State Farm Agency has provided me with one of the best experiences while looking for auto insurance: Steven is the agent I worked with and he thoroughly explained in detail the coverages listed on my policy and was able to provide me with several discounts. Everyone else in the office I have spoken with at times when my agent was not available was extremely helpful, courteous, friendly, knowledgeable, and professional! Whether you’re looking for auto , renters, home, life insurance…etc…I Highly recommend Heather Thies office."
We responded:
"Thank you so much, Adrianna! We’re happy that Steven and the rest of the team made your experience such a positive one for your car insurance and more! It's great that you felt informed, supported, and valued every step of the way. We truly appreciate your recommendation and look forward to continuing to serve you! - Heather "
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Lyana Peters

July 29, 2025

5  out of  5
rating by Lyana Peters
"The staff at Heather Thies State Farm Insurance, have been truly helpful and responsive. If I have a concern or question I usually hear back very quickly. Also I love working with Angelia, she really takes the time to explain what your options are and helps you find a policy that is right for you and your family."
We responded:
"Thank you, Lyana! We're so glad to hear you've had a helpful and responsive experience with our team. Angelia will be so glad to know her support made such a difference—she’s truly dedicated to finding the right coverage for each family. We appreciate you being part of the Heather Thies State Farm family! - Heather "
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dbcooperisalive Eastjockstrap USA

July 16, 2025

5  out of  5
rating by dbcooperisalive Eastjockstrap USA
"My wife and I are moving from the west coast of Florida to Clermont. We decided to change to a local insurance company although I could have kept my current insurance. Heather H. was so good to work with. She was a huge help in transferring to a local company. Thanks"
We responded:
"Thank you for sharing! We're so glad Heather Hill made your move to Clermont a smooth one. Welcome to Central Florida—and thank you for trusting us with your coverage! - Heather "
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Andrea MacDonald

July 11, 2025

5  out of  5
rating by Andrea MacDonald
"Professional and personable."
We responded:
"Thank you for the 5 stars, Andrea! We're glad you had a positive experience. Please call or stop by any time you need assistance! - Heather "
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adriana leon

July 2, 2025

5  out of  5
rating by adriana leon
"I was lucky to find Elena F when I was looking for a new car insurance policy… and honestly, what a relief. She was incredibly kind from the very start—no pressure, no sales talk. It really felt like a friend was helping me make a smart decision. She found me a policy with great coverage at a much better price than I expected. And the best part? She explained everything so patiently, in simple terms, without making me feel bad for asking questions. That kind of care means a lot. You can tell she genuinely wants to help, not just sell. And that makes all the difference. Elena is one of those people you feel confident recommending because you know she’ll treat your loved ones with the same care. Thank you, Elena, for making everything so easy, and so human."
We responded:
"Thank you, Adriana! Your thoughtful words mean so much. We're happy that Elena provided not only great service, but a truly human and caring experience. It's clear she made a lasting impression, and we’re lucky to have her on our team. We’ll be sure to share your kind words with her—thank you for trusting us and for your heartfelt recommendation! - Heather "
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Karina Caballero

June 20, 2025

5  out of  5
rating by Karina Caballero
"State farm Insurance es una empresa muy confiable siempre están al pendiente. En tus preguntar y problemas y cotizaciones para seguros de auto vivienda y de más. Los recomiendo al 100"
We responded:
"¡Gracias, Karina! Nos alegra saber que confías en nosotros y que has recibido la atención que mereces. Siempre estaremos aquí para ayudarte con tus seguros de auto, vivienda y más. ¡Agradecemos mucho tu recomendación al 100%!"
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James smyre

June 11, 2025

5  out of  5
rating by James smyre
"My experience with their agent Kelsey James was wonderful. She saved me about $1000. a year, for the same coverage. I am so happy with Heather Thies- State Farm Insurance. Thank you, again for great service."
We responded:
"Thank you, James! We’re so glad Kelsey was able to help you save while keeping the same great coverage. We truly appreciate your kind words and are thrilled you’re happy with our service at Heather Thies – State Farm. We’re always here for you! - Heather "
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Mary LaChiusa

June 5, 2025

5  out of  5
rating by Mary LaChiusa
"Great experience with the Heather Thies agency! They took the time to save me thousands of dollars! Very friendly and easy to talk to!"
We responded:
"Thank you for sharing your feedback, Mary! We're so glad you had a great experience with our agency. Helping you save and making things easy is what we’re all about! - Heather "
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Yhose Lovera

June 2, 2025

5  out of  5
rating by Yhose Lovera
"Estoy muy agradecido por la atención de Zahibel, persona muy amable, eficiente y oportuna. Por personas como ella hace que personas como yo recomiende ampliamente state farm como empresa aseguradora. Sigan teniendo y manteniendo personas como ella en la empresa. Muchas gracias"
We responded:
"¡Muchas gracias, Yhose! Nos alegra saber que Zahibel te brindó una atención tan amable, eficiente y oportuna. Comentarios como el tuyo nos motivan a seguir ofreciendo el mejor servicio. ¡Gracias por recomendarnos y confiar en nosotros! "
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Daniel Carey

May 23, 2025

1  out of  5
rating by Daniel Carey
"Don't ever use their Tow service, they will treat it as a claim and not tell you."
We responded:
"Hi Daniel, we’re sorry to hear about this experience. We’d like the opportunity to look into this further and clarify things—please feel free to reach out to our office directly so we can help. - Heather "
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Drew Bergeron

May 21, 2025

5  out of  5
rating by Drew Bergeron
"State Farm Clermont has exceeded all expectations! They even lowered the rate originally quoted. So happy to be their customer."
We responded:
"Thanks for the amazing feedback, Drew! We're so glad to hear that the team exceeded your expectations—and that we could help lower your rate! We're happy to have you as part of our Clermont office! - Heather "
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Will Greene

May 21, 2025

5  out of  5
rating by Will Greene
"Excellent service"
We responded:
"Thanks so much, Will! Our team works hard to provide a smooth and supportive experience, and we're glad we could exceed your expectations. - Heather "
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Greg Christensen

May 13, 2025

5  out of  5
rating by Greg Christensen
"Heather Hill was very helpful and friendly. This is a top-notch office!"
We responded:
"Thank you, Greg! We’re so glad to hear Heather Hill provided helpful and friendly service. We truly appreciate your kind words about our office! - Heather "
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Stacey Waters

May 13, 2025

5  out of  5
rating by Stacey Waters
"Great insurance co- got me a much better rate than what I had-&-much more Coverage - very very happy!! Stacey 🤗"
We responded:
"Thank you so much, Stacey! We're so glad we could help you get a better rate and more coverage. Your happiness means so much to us! - Heather "
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Adialina Weeden

April 25, 2025

5  out of  5
rating by Adialina Weeden
"Excelente servicio"
We responded:
"¡Gracias, Adialina! Nos alegra saber que recibiste un excelente servicio. ¡Estamos aquí para ayudarte siempre!"
Profile photo of Joe Pedro

Joe Pedro

April 16, 2025

5  out of  5
rating by Joe Pedro
"Terrific service provided. Kelsey was great to work with and the whole team has been super friendly and helpful. Competitive rates as well."
We responded:
"Thanks so much for your review, Joe! We're glad Kelsey and the whole team provided terrific service and made the process smooth and friendly. It's great to hear you're happy with the rates too! - Heather "
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Angie Lane

April 13, 2025

1  out of  5
rating by Angie Lane
"Not worth paying full coverage with state farm... Will be looking for another insurance company. I don't know why people even get full coverage never got into accident or used roadside service. Today I needed roadside service for towing they only cover 10 miles what a joke ."
We responded:
"Hi Angie, Thank you for taking the time to share your experience with us. We are sorry to hear that you were disappointed with your most recent experience with State Farm. We would love to speak with you directly and encourage you to reach out to our team. Please give us a call at 352-394-6933 so that we may best assist you. Your feedback is important to us, and we'd love the opportunity to connect. - Heather"
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Ginger Gracey

April 10, 2025

5  out of  5
rating by Ginger Gracey
"Steven was a great help. It was a seamless process to change my insurance to State Farm and I even saved money."
We responded:
"Hi Ginger, thank you for the great feedback! We’re glad Steven made the switch to State Farm smooth and stress-free—and helped you save too! - Heather "
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Fredrick Bernstein

April 3, 2025

5  out of  5
rating by Fredrick Bernstein
"Patient, thorough and reasonably priced."
We responded:
"Thank you, Fredrick! We're glad you had a great experience and appreciate your kind words. We’re always here to provide helpful, great service! - Heather"
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César Duarte

March 26, 2025

5  out of  5
rating by César Duarte
"Excelente compañía, todo los procesos han sido rápido y eficaces"
We responded:
"¡Gracias, César! Nos alegra saber que tu experiencia ha sido rápida y eficaz. ¡Estamos aquí para ayudarte siempre! "
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Raul Ciriaco

March 7, 2025

5  out of  5
rating by Raul Ciriaco
"Muy amable la persona que me atendió le daría 10 estrellas más Elena Flores la mejor"
We responded:
"Gracias por su opinión ,Raul! Mi equipo y yo siempre nos gusta saber que sobrepasamos sus expectativas. Contactenos en cualquier momento que nos necesite. Heather "
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Marisa Faria

March 6, 2025

5  out of  5
rating by Marisa Faria
"The staff is always very kind and helpful"
We responded:
"Thank you, Marisa! We truly appreciate your kind words and are so glad to hear that our staff has been helpful. Your support means a lot to us! - Heather"