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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Raul Ciriaco

March 7, 2025

5  out of  5
rating by Raul Ciriaco
"Muy amable la persona que me atendió le daría 10 estrellas más Elena Flores la mejor"
We responded:
"Gracias por su opinión ,Raul! Mi equipo y yo siempre nos gusta saber que sobrepasamos sus expectativas. Contactenos en cualquier momento que nos necesite. Heather "
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Marisa Faria

March 6, 2025

5  out of  5
rating by Marisa Faria
"The staff is always very kind and helpful"
We responded:
"Thank you, Marisa! We truly appreciate your kind words and are so glad to hear that our staff has been helpful. Your support means a lot to us! - Heather"
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Courtney Fox

February 22, 2025

5  out of  5
rating by Courtney Fox
"Heather was amazing and kept in contact with me for a couple weeks to get my insurance started!!! Shes very sweet and very attentive!"
We responded:
"Thank you for sharing your experience, Courtney! We're so glad to hear that the team was able to assist you and keep you informed throughout the process. We truly appreciate your kind words and are thrilled to have you with us! - Heather"
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JAYSE JENSEN

February 20, 2025

5  out of  5
rating by JAYSE JENSEN
"Wonderful"
We responded:
"Thank you for the feedback, Jayse! We're glad you had a wonderful experience. We're always here to help! - Heather "
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Cheryl Gilbert

February 20, 2025

4  out of  5
rating by Cheryl Gilbert
"We are very pleased with the friendly and knowledgeable service that was extended to us by Agent Jason Arledge at Heather Thies-State Farm Insurance Agency. We highly recommend if you are in the market for insurance coverage give them a call."
We responded:
"Thank you for your wonderful review, Cheryl! We’re so happy to hear that Jason provided you with such friendly and knowledgeable service. It means a lot to us that you’re recommending our team to others. We truly appreciate your support and are here whenever you need us! – Heather"
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Debby Sullivan

February 17, 2025

5  out of  5
rating by Debby Sullivan
"Great customer service, good prices I have many policies with this office. They care about their clients and don't treat you like another number."
We responded:
"Thank you for your review, Debby! We truly appreciate your loyalty and kind words. It means a lot to us that you feel valued and well taken care of. We're always here to help with all your insurance needs! - Heather"
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Sam F

February 14, 2025

5  out of  5
rating by Sam F
"Heather took the time to get me the Best policy available and saved me a fortune!"
We responded:
"Thank you, Sam! We're happy to have found great policy for you and helped you save! We appreciate your feedback and are always here to help! - Heather"
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JOURNEY 28

January 27, 2025

5  out of  5
rating by JOURNEY 28
"Simplemente EXCELENTE!!!"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que tu experiencia fue excelente. Estamos aquí para ayudarte siempre que lo necesites."
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David Walker

December 19, 2024

5  out of  5
rating by David Walker
"Very easy and the savings are great. It was fast and very direct. Quite enjoyable"
We responded:
"Thank you, David! We're thrilled to hear that you had such a positive experience. It's great to know that the process was easy and fast. Your feedback is greatly appreciated. If you ever need anything else, we're here to help! – Heather"
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Matias Suarez

December 18, 2024

5  out of  5
rating by Matias Suarez
"great price, fast service and effective."
We responded:
"Hi Matias, thank you for your feedback! We're glad you appreciated the price, fast service, and effectiveness. We're always here to make things as smooth and beneficial as possible for you! - Heather"
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Shelby Brandenburg

December 2, 2024

5  out of  5
rating by Shelby Brandenburg
"Kyle was very helpful with providing me with a same day quote and insurance. We’ve shopped around for insurance and Kyle was able to provide us with the best deal and once we bundle more we’ll get additional deals! I highly recommend giving Kyle a call!"
We responded:
"Hi Shelby, thank you for your wonderful 5-star review! And thanks for mentioning that Kyle was able to assist you with a same-day quote and insurance. Your recommendation means a lot to us—Kyle and the entire team are always here to provide top-notch service. Feel free to reach out anytime! - Heather "
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Michael Johnson

December 2, 2024

5  out of  5
rating by Michael Johnson
"Nice"
We responded:
"Michael, thank you so much for your 5-star review! We’re glad you had a great experience with us. If you need any assistance in the future, we're always here to help! - Heather"
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Teresa Jacqueline Robles

November 15, 2024

5  out of  5
rating by Teresa Jacqueline Robles
"Elegir un buen seguro para tu vehículo que se acomode a tu presupuesto no es una tarea fácil pero mi agente de seguro Elena tiene todo para hacerte fácil esta tarea ..tiene la paciencia y educación para explicarte lo que te conviene según tu caso .. No dudaría en tomar otro seguro con ella !! Felicitaciones Elena Flores"
We responded:
"¡Gracias por tus comentarios, Teresa! Nos alegra mucho que Elena haya podido ayudarte con tu seguro de auto. ¡Por favor, avísanos si tienes alguna pregunta! — Heather"
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Gabo Jr

October 31, 2024

5  out of  5
rating by Gabo Jr
"Lo máximo"
We responded:
"Thank you so much for your 5-stars, Fausto! We’re here for you and appreciate having you as part of our State Farm family! - Heather "
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Robert

October 1, 2024

1  out of  5
rating by Robert
"Worst Insurance company and office. The employees don’t know how to do anything. Very unprofessional. They are scam artists and the supervisor, Miss Rodriguez didn’t care about what I had to tell her about her employees messing up on my policies. Do not go to this office they will screw you And not do nothing about it"
We responded:
"Thank you for sharing your feedback, Robert. We're sorry to hear about your experience and take these concerns seriously. We want to make things right and would appreciate the opportunity to address the issues you faced. Please contact our office so we can work on finding a solution and making sure this doesn't happen again. – Heather "
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Abraham Mitchell

September 16, 2024

5  out of  5
rating by Abraham Mitchell
"Michael was great! Very smooth process with getting our new home covered."
We responded:
"Thank you, Abraham! We’re so glad to hear that Michael made the process of getting your new home covered smooth and simple. If you ever need anything else, don’t hesitate to reach out! – Heather"
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Rasha El roumy

September 13, 2024

5  out of  5
rating by Rasha El roumy
"I had the pleasure of dealing with Mike Fitzpatrick who took the time out to explain the policies to me. Help me switch companies and reassuring me I’m very happy with the service I received."
We responded:
"Thank you so much, Rasha, for the amazing 5-star review! We're happy to hear that Mike was able to provide such excellent service and guide you through the process of switching companies. It's great to know you’re happy with your experience, and the Heather Thies State Farm Agent team is here to help whenever you need us! Welcome to the family! - Heather "
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Domingo Ramirez

September 11, 2024

5  out of  5
rating by Domingo Ramirez
"Super bien muy amables y me espricaron todo .. muchas gracias"
We responded:
"Hola Domingo, ¡muchísimas gracias por tus amables palabras! Nos alegra saber que tuviste una experiencia positiva y que todo te fue explicado con claridad. Si tienes más preguntas o necesitas ayuda en el futuro, no dudes en contactarnos. ¡Siempre estamos aquí para ayudarte! - Heather"
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Sylvia S

September 9, 2024

4  out of  5
rating by Sylvia S
"My experience with State Farm was great the agent I talked to was Kyle. He answered all my questions and help me get the best plan even though I must admit Florida’s car insurance is crazy expensive but I’m happy I chose State Farm"
We responded:
"Hi Sylvia, thank you for your review! I'm happy to hear Kyle was able to help you find the right plan and answer all your questions. We understand that Florida’s car insurance can be pricey, but we’re happy you chose us for your coverage. If you ever have any more questions or need further assistance, we’re here to help! - Heather "
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Marcelo Lopes

September 7, 2024

5  out of  5
rating by Marcelo Lopes
"Great service! Fast and efficient. Excellent price. I recommend."
We responded:
"Thank you, Marcelo, for your kind words and recommendation! We’re so glad to hear that you had a great experience with our State Farm team. If you ever need anything else, we’re here to help. Thanks for choosing us! – Heather"
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KAZ

September 4, 2024

5  out of  5
rating by KAZ
"I'm moving to the area and looked up State Farm agencies, and Heather Thies was highly rated. Now, I see why, as my experience with Michael establishing my account and bundling both home and auto was exceptional. He was professional, knowledgeable, and great at explaining my options."
We responded:
"Thank you so much, Kaz, for sharing your experience! We’re thrilled that Michael made your move and transition to our office smooth and exceptional. It’s great that his knowledge and clear explanations helped you feel confident in your home and auto insurance decisions. We’re excited to have you in the area and are here to support you with anything you need. Thanks for choosing us, and welcome to the community! – Heather"
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jessica cozart

August 28, 2024

1  out of  5
rating by jessica cozart
"This office is polite, friendy and professional. They are one of the few companies around that value you not only as a customer but person too. ***update*** While you pay premiums monthly for years without and work involved they are wonderful. As soon as someone runs a red light and totals the car and work begins they are a nightmare. They continued to charge me for a car that was signed over to them for 3 months and billing pushing back to local agent saying car was not removed and local office pushing it off to billing. Then it tool longer for underwriting to figure out how to give money back. Then once policy was finally canceled they wanted to add my adult child to my policy, I excluded her yet they still added her and went up on my policy double the amount making insurance more than car note. Their answer to everything is let me speak with so and so and find out what's going on. Their fine as long as no work is involved but as soon as something comes up that required an intellectual thought process they go blank. Save you time, go elsewhere and get an agent that cares instead of only caring about their profit."
We responded:
"I'm truly sorry to hear about your experience and the frustration you’ve gone through, Jessica. This is certainly not the level of service we aim to provide. I want to assure you that your concerns are being taken seriously. I want to look into what happened personally and work toward resolving these issues for you. Please contact me directly so we can discuss this further and rectify this. Thank you for bringing this to our attention. – Heather"
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Nestor Arce

August 21, 2024

5  out of  5
rating by Nestor Arce
"Excellent attention, very transparent advice and they help you find the best deals."
We responded:
"Hi Nestor, thank you so much for your review! Providing clear and transparent advice is our top priority, and we’re glad we could help you find a good deals. Your satisfaction is what motivates us, and we’re here whenever you need us! - Heather "
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Sarah Bastian

August 20, 2024

5  out of  5
rating by Sarah Bastian
"They were able to cut my car insurance in half. They were very nice and patient with me getting everything setup."
We responded:
"Sarah, thank you so much for sharing your experience! We're glad we could help cut your car insurance rate and make the process smooth & easy for you. If you ever need anything else, don’t hesitate to reach out. We're here for you! - Heather "
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Alex Pabon

August 2, 2024

5  out of  5
rating by Alex Pabon
"Doy 5 ⭐️ por Elena, ella hace un trabajo muy bueno! Preocuren por Elena ella da tremendo servicio! Llevo varios años con State Farm y ella es muy atenta y le gusta ayudar y solucionar problemas! Un aumento de salario para Elena!"
We responded:
"Hola Alex, ¡muchas gracias por tu maravillosa reseña! Nos alegra mucho escuchar sobre tus experiencias positivas con Elena. Ella es realmente un gran activo para nuestro equipo, siempre dando lo mejor de sí para brindar un servicio y apoyo excelentes. Definitivamente compartiremos tus amables palabras y recomendación. Gracias por tu continua confianza en nosotros y por reconocer la dedicación y el arduo trabajo de Elena. - Heather"