State Farm® Insurance Agent Heather Thies
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Judi
October 17, 2025
5
out of
5
rating by Judi
"I was searching for new car insurance and stopped in at State Farm. Office personnel pleasantly greeted me and quickly set me up with Jason to talk about a new policy. The results were phenomenal. Cost savings and better coverage. Thank you Jason and State Farm."
Jason Collier
October 16, 2025
5
out of
5
rating by Jason Collier
"I'm very lucky that I found Michael Bina at State Farm when I moved here earlier this year. Great service and I'm very happy with my policy."
We responded:
"Thank you, Jason! We’re so glad Michael was able to help make your move and insurance transition a smooth one. We appreciate your kind words! - Heather "
Ashley Hirt
October 15, 2025
5
out of
5
rating by Ashley Hirt
"Such an awesome team!"
We responded:
"Thank you, Ashley! We’re so happy to hear you think so — we truly appreciate your support! - Heather "
Vince Medici
October 13, 2025
5
out of
5
rating by Vince Medici
"Angelina was the agent I spoke too first about our move to Florida. She was kind knowledgeable, and answered ally questions!!! Any time I called her with other questions she always took the time to explain everything to me. She was awesome!!"
We responded:
"Thank you so much, Vince! We're glad to hear that Angelina provided such kind and knowledgeable service throughout your move to Florida. We’re so glad she was able to make the process smooth and easy for you! - Heather "
Matt Avis
October 8, 2025
5
out of
5
rating by Matt Avis
"I was very satisfied with their friendly service and unbeatable prices."
We responded:
"Thanks so much, Matt! I’m glad to hear our team provided friendly service and great prices — we appreciate you choosing us! - Heather "
Charles Ross
October 7, 2025
5
out of
5
rating by Charles Ross
"Signing up was smooth and easy. I was given better coverage and cheaper rates with State Farm. Thanks"
We responded:
"Thanks, Charles! We’re so glad to hear the process was smooth and that you’re getting better coverage at a great rate. Welcome to State Farm! - Heather"
Sid Basu
October 6, 2025
5
out of
5
rating by Sid Basu
"Very Professionally Kelsey handled step by step process to finalize my home insurance . she answered all of my questions and queries in timely manner ."
We responded:
"Thanks so much for your review, Sid! We’re happy to hear Kelsey provided such professional and thorough support in helping you finalize your home insurance. We’ll be sure to share your kind words with her! - Heather"
Blaire Winters
October 1, 2025
5
out of
5
rating by Blaire Winters
"Steven was fantastic and so helpful! Thank you!"
We responded:
"Thank you, Blaire! We’re so glad Steven was able to help you—we’ll be sure to share your kind words with him. - Heather "
Michael Fluhart
September 30, 2025
5
out of
5
rating by Michael Fluhart
"I really like my agent Jason arledge and state farm insurance"
We responded:
"Thank you, Michael! We’re so glad to hear you’ve had a great experience with Jason and our State Farm team. Your support means a lot to us! - Heather "
Brett Walker
September 25, 2025
5
out of
5
rating by Brett Walker
"An exceptional personalized experience"
We responded:
"Thank you, Brett! We’re happy that you had an exceptional and personalized experience with us, and we appreciate you trusting us with your vehicle insurance! - Heather "
Natasha Strums
September 25, 2025
5
out of
5
rating by Natasha Strums
"Wonderful customer service!!! Very helpful and prompt!"
We responded:
"Thank you for sharing, Natasha! We’re so glad you found our service helpful and prompt, and we truly appreciate you choosing us for your vehicle insurance! - Heather "
Shannon Sit
September 24, 2025
5
out of
5
rating by Shannon Sit
"Had a great experience! Great customer service!"
We responded:
"Thank you, Shannon! We’re so glad you had a great experience and appreciated our customer service. - Heather "
Amy McCracken
September 23, 2025
5
out of
5
rating by Amy McCracken
"Heather was great. She went over all of my coverage, comparing to my current pan with another company and was able to decrease my payments by almost half and give me better coverage. Very personable and understanding. Highly recommend."
We responded:
"Thank you so much for sharing, Amy! We’re happy that Heather was able to help lower your payments while improving your coverage. Your recommendation means a lot, and we’re so glad you had such a positive experience with her! - Heather "
MIGUEL CARVAJAL
September 23, 2025
5
out of
5
rating by MIGUEL CARVAJAL
"Taína from State Farm got me an excellent bundle for my car and house insurance. The whole staff is very attentive and knowledgeable. I would definitely recommend State Farm to my family and friends and any body that wants to save money."
We responded:
"Thank you for your kind words, Miguel! We’re so glad Taína and our team could help you with your auto and home bundle and provide a great experience. We truly appreciate your recommendation and look forward to continuing to serve you and your family! - Heather "
Deudi Narvaez
September 8, 2025
5
out of
5
rating by Deudi Narvaez
"La atención al cliente en mi caso ha sido muy buena. Siempre han aclarado mis dudas, y muestran voluntad de servir bien. Basado en mi experiencia y en el buen trato que he recibido recomiendo sin duda este negocio."
We responded:
"¡Muchas gracias por compartir su experiencia! Nos alegra saber que recibió una atención clara y con la disposición de servirle bien. Apreciamos mucho su recomendación y seguiremos trabajando para brindarle siempre el mejor servicio."
Charles Dejager
September 2, 2025
1
out of
5
rating by Charles Dejager
"This has been one of the worst customer experiences I’ve ever had with an insurance agency. For over a year, I dealt with constant billing issues — overcharges, double billing, and unexplained policy changes. Every six months, something was wrong with my bill, and I always had to chase them down to fix it. Most recently, my premiums were clearly documented at $425.55/month across both cars, yet I was charged over $500. I provided screenshots from my account showing the correct amounts, but the bills never matched. What makes it worse is that this isn’t an isolated mistake — it’s a repeated pattern. It’s also worth noting that their inflated Google rating doesn’t reflect reality; they actively push customers to leave 5-star reviews by offering incentives. I finally canceled my policies because I was tired of the dishonest business practices. If you’re considering this agency, I’d strongly recommend looking elsewhere."
We responded:
"Hi Charles, we’re sorry to hear about your frustration. When you moved, the change in address impacted your rate, and because the update was processed after your bill had already generated, it resulted in an underpayment. We understand this can be confusing. Please also know, we have never offered customers incentives to write reviews. We’re here to help clarify and make sure everything is clear moving forward. - Heather "
R R
September 2, 2025
5
out of
5
rating by R R
"Good customer service"
We responded:
"Thank you! We’re glad to hear you had good customer service with our team! - Heather"
ivette rivera
August 25, 2025
5
out of
5
rating by ivette rivera
"Very polite, knowledgeable and professional."
We responded:
"Thank you, Ivette! We’re so glad to hear you had a polite, knowledgeable, and professional experience with our State Farm team! - Heather "
Nestor Maldonado
August 14, 2025
5
out of
5
rating by Nestor Maldonado
"Todo excelente, Claro y satisfecho con la interacción con la Señora Elena F .. muy Agradecido con todo…"
We responded:
"Gracias, Nestor, por sus amables palabras y la calificación de 5 estrellas. Nos alegra saber que Elena pudo brindarle una atención clara y satisfactoria, y agradecemos su confianza en nuestro equipo. "
Michael Beck
August 6, 2025
5
out of
5
rating by Michael Beck
"Elicia and Brianca were a tremendous help answering my questions about adding my teenage driver on my car insurance. Thanks for your knowledge and patience."
We responded:
"Thank you for your review, Michael! We’re so glad Elicia and Brianca were able to assist you with knowledge and patience. Adding a teen driver can bring a lot of questions, and we’re happy they made the process easier for you! - Heather "
Paul Zakhary
July 29, 2025
1
out of
5
rating by Paul Zakhary
"This office, for years, has provided the highest level of customer service I could have asked for. Recently new personnel has taken over and the service has been atrocious. In the beginning of July I requested a policy change. In late July I noticed the policy change I requested was not done as my auto draft did not reflect the rate change. For over three weeks I drove a vehicle without being properly insured. Dropping people's names in a bad review is not worth it, I only want to state that if a customer has this bad of an experience maybe the person who's name is on the building should reach out to apologize? Am I crazy for thinking that? I decided to transfer out of this office and still never heard from the agent. I hope something like this never happens to a client of there's."
We responded:
"Mr. Zakhary, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and for any inconvenience it may have caused. Providing exceptional customer service has always been our top priority, and we regret that we fell short of your expectations during your recent interactions with our office. We understand how important it is to have policy changes processed promptly and accurately. We have tried to reach out to you this afternoon and have been unsuccessful reaching you. Please feel free to call the office at 352-394-6933 if you'd like to discuss the matter further. "
adrianna Brosious
July 29, 2025
5
out of
5
rating by adrianna Brosious
"This State Farm Agency has provided me with one of the best experiences while looking for auto insurance: Steven is the agent I worked with and he thoroughly explained in detail the coverages listed on my policy and was able to provide me with several discounts. Everyone else in the office I have spoken with at times when my agent was not available was extremely helpful, courteous, friendly, knowledgeable, and professional! Whether you’re looking for auto , renters, home, life insurance…etc…I Highly recommend Heather Thies office."
We responded:
"Thank you so much, Adrianna! We’re happy that Steven and the rest of the team made your experience such a positive one for your car insurance and more! It's great that you felt informed, supported, and valued every step of the way. We truly appreciate your recommendation and look forward to continuing to serve you! - Heather "
Lyana Peters
July 29, 2025
5
out of
5
rating by Lyana Peters
"The staff at Heather Thies State Farm Insurance, have been truly helpful and responsive. If I have a concern or question I usually hear back very quickly. Also I love working with Angelia, she really takes the time to explain what your options are and helps you find a policy that is right for you and your family."
We responded:
"Thank you, Lyana! We're so glad to hear you've had a helpful and responsive experience with our team. Angelia will be so glad to know her support made such a difference—she’s truly dedicated to finding the right coverage for each family. We appreciate you being part of the Heather Thies State Farm family! - Heather "
dbcooperisalive Eastjockstrap USA
July 16, 2025
5
out of
5
rating by dbcooperisalive Eastjockstrap USA
"My wife and I are moving from the west coast of Florida to Clermont. We decided to change to a local insurance company although I could have kept my current insurance. Heather H. was so good to work with. She was a huge help in transferring to a local company. Thanks"
We responded:
"Thank you for sharing! We're so glad Heather Hill made your move to Clermont a smooth one. Welcome to Central Florida—and thank you for trusting us with your coverage! - Heather "
Andrea MacDonald
July 11, 2025
5
out of
5
rating by Andrea MacDonald
"Professional and personable."
We responded:
"Thank you for the 5 stars, Andrea! We're glad you had a positive experience. Please call or stop by any time you need assistance! - Heather "